Client Evaluations

CENN sends out evaluation forms to clients every quarter to make sure we are reaching the highest level of customer satisfaction. Below you will see an example of the form and comments we have received.

CENN’s quest for excellence in client care is our commitment to attaining full customer satisfaction. We want to thank you in advance for taking the time to complete this evaluation form. Your feedback is valuable and will enable CENN to evaluate and improve our quality of care.

Using a scale from 1 to 5, please rate the following:

1 = Poor          2 = Fair          3 = Good          4 = Better than Average          5=Excellent

* When you contacted CENN, the representative was cordial and helpful.

* The CENN Caregiver(s) arrive on time.

* The CENN Caregiver(s) are warm, polite and treat you with respect.

* The CENN Caregiver(s) provide competent care and respond to your needs.

* Please rate the overall performance of the CENN Team.

* Please rate the overall level of satisfaction with CENN.