I do not know how to adequately express my gratitude for the professional and very compassionate care you and your staff gave Penny in her last days. She was treated with dignity and was made as comfortable as humanly possible. I know I will never consider myself to be an adequate caregiver, and I have the most respect and admiration for those who are. If I had to write a scenario detailing how I would want Penny cared for and treated in her last days, I could not possibly write one to top what actually took place.
Thank you so very much for making a bad time as pleasant as possible.